Document360 vs. Waybook in 2025 – Which Knowledge-Ops Platform Fits Your Team?
As teams scale, tribal knowledge hidden in Slack threads or brittle Google Docs derails onboarding, compliance, and product launches. Two popular “single source of truth” platforms Document360 and Waybook promise to solve that by wrapping process capture, AI automation, and granular analytics into one pane of glass. But the two products lean in different directions: Document360 is a knowledge-base workhorse aimed at technical and customer-facing docs; Waybook is an employee-enablement suite that blends SOPs with quizzes and progress dashboards. This guide benchmarks them across the criteria that really move the needle such as authoring flow, AI capabilities, outputs, collaboration, security, integrations, and pricing.
Document360 at a glance:
- Decision-tree articles: Drag-and-drop branching guides for troubleshooting & onboarding.
- Eddy AI - semantic search + writer + feedback manager: Readers ask questions and the AI returns answers and logs qualitative feedback.
- 50 + machine-translation languages: Auto-localise docs for global teams
- Cross-workspace replication: Re-use content between products or sites without copy-paste
- SAML/SSO (Okta, Entra, Google, etc.): Enterprise-grade identity management.
- Plans: Professional, Business, Enterprise – 14-day free trial. Pay for extra workspaces, languages, or storage as add-ons.
Waybook at a glance
- AI Content Writer / Document Creator: Draft, refine, or translate policies & SOPs with GPT-style prompts.
- Tests & quizzes + pass-mark settings: Validate understanding during onboarding or compliance refreshers.
- Progress tracking & custom reports: Real-time dashboards and CSV export of completion rates, scores, KPIs.
- Audit log & version history: Full trace of reads, edits, and admin actions for accountability.
- Mobile app & external sharing: Give field staff or partners read-only access on the go.
- Plans: Core $99, Pro $198, Enterprise (quote) – 7-day free trial. 20 seats included; add seats from $5 each.
Feature-by-feature comparison
Authoring & capture workflow
- Document360 offers dual editors—Markdown and advanced WYSIWYG—plus drag-drop decision trees for guided workflows. Technical writers appreciate granular control over code blocks, call-outs, and API-doc templates.
- Waybook structures content into Subjects → Documents → Steps with inline media blocks. The AI Document Creator can populate an empty SOP outline in seconds, making it friendlier for non-technical teams.
Verdict: Choose Document360 when you need deep doc-tech tooling (versioning, taxonomy, API docs); pick Waybook if speed of SOP creation is the bottleneck.
Generative AI & automation
- Document360 – Eddy AI does two jobs. First, it powers hybrid semantic search so users ask natural-language questions and get instant answers. Second, its feedback loop funnels “helpful / missing info” ratings to editors, turning the KB into a living system.
- Waybook – AI Content Writer drafts new policies, rewrites paragraphs, and can auto-generate multiple-choice tests from the same content cutting SOP build time by up to 70%.
Verdict: Document360’s AI optimises consumption of knowledge; Waybook’s AI accelerates creation and assessment.